Though any rejection on our side should be returned back to the sender as a bounce. I installed the outlook App on my iPad and it works perfectly I'm afraid. Today all of our emails addresses would receive, but not send. - last edited on on My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. What can be done to fix this problem please? Apple disclaims any and all liability for the acts, Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? on Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. on Townman, Gandalf. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Thanks for the suggestion. on We have received reports that emails to btinternet.comemail addresses are being blocked. However, give yourself enough time to smoothly switch over and you may find it is worth your while. on Maybe that's the issue, although there has been no problem up until yesterday. Look from the bottom upwards to see the activity timestamps from when the message was sent, through to when the message was received by Plusnet. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. The issue has resolved itself on my MacBookPro (macOS 11.5) but it's still there on the iMac (macOS 10.15). It is they that should investigate why other email providers don't have this problem. If everything works fine in webmail, you may need to check your program settings. Delays in Emails being delivered can arise from a multitude of reasons. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. That sounds like something has been stuck in a queue somewhere. None of the posts I have seen are the same as my problem however. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. I expect that they are simply burying their heads in the sand and do not look at all. 26-08-2021 When this happens. Working on the theory that it was another case of BT doing something, I decided to leave it overnight. 3 users liked/thanked this post: 14h17, on I have deleted the app and reinstalled it. The accounts work on BT Webmail, both to receive and send. 20h31, on At my age, I just don't have the energy to set up a new email address and tell everyone.'. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! 09-07-2019 iPad is working ok. This amount is subject to change until you make payment. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. We have received reports that emails to btinternet.com email addresses are being blocked. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". This sounds fiddly, but isn't necessarily. Tried on various devices with same result. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. As soon as I removed that link all was well again. Thank you anyway. BT Email - best practices for postmasters and senders of email | BT Help, on on https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Can send emails fine from any other account. BT L1 agent wasn't able to resolve and it has been passed to their email support team. ), on What does this mean? Last week I phones an advisor with a somewhat similar response. 5) Set up an auto-responder message on your old email address. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. I have a group of 14 people set up under Outlook 365. Thanks for the examples that have been provided so far. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. The article below can help if you do not have any other user account to test with. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Thank you for your follow up. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. Does anybody have any idea how I can resolve this, other than changing ISP. But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. on to know I'm not alone. We always endeavour to grade correctly and. From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. What does this mean? We appreciate you reaching out to us about Mail. How can we as customers get BTs attention and ensure that there is a fix? RobbieMac. After 6 mos., if selected you will be billed $10.99/mo. I cannot send even the simplest of messages this morning. 6) Make a list of all of the accounts and logins that are linked to your old email address. Unfortunately, it did not work. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 26-08-2021 Accounts that are inactive for six months . 11h05. omissions and conduct of any third parties in connection with or related to your use of the site. By posting your comment you agree to the house rules, The comments below have not been moderated, By I have exactly the same problem and would love to get a solution. To start viewing messages, select the forum that you want to visit from the selection below. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. I also feel slightly better I am not alone. 2. 14-07-2019 We shall never know, but fingers are firmly crossed that the service will return to normal. This amount is subject to change until you make payment. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. All postings and use of the content on this site are subject to the. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. 2 users liked/thanked this post: What do I have to change to make my emails send? Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. This is NOT 'A solution'. That is because he has a Virgin Media email address, which would be deleted if he switched away. Any ideas? I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. by 10-07-2019 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. What can we help with? Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. on For those that aren't arriving, things obviously get a little more involved. The problem is also affected by the addressee. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. 10h59. I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. I can take the same message and copy it into gmail and send from there and it gets through with no problem. A workaround would be to use another SMTP - for example gmail if you have a google account. (The fix did not work until I had quit Mail and relaunched it. BT internet email problem Hi. 17h33. What does this mean? Just one other thing that might be relevant. 26-08-2021 They also sent a test email from a PC using an outlook client and that didn't come through either. Sky allows former customers to keep their email account free of charge and indefinitely. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! 15h31. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. Created on July 15, 2016 Outlook.com not sending emails to btinternet email addresses I have never had this problem before but I have two friends who have btinternet email addresses. 19-12-2022 10h38 The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Virgin Media says email accounts are only available to current customers. Your post does not go to BT. It seems that I can only send messages to my iCloud account from the iMac. I spoke too soon. In my view, the Postmaster group are doing it the wrong way round. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. Any ideas? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've rebooted twice and reinstalled Office 365 without success. A warm welcome to the forums. 15h27, on All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). Many customers find the BT community forum is a great way of getting help. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Last Thursday, I stopped receiving email from my @btinternet.com account. , updated So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 2 users liked/thanked this post: Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. This started suddenly about 5 or 6 weeks ago. 15h24. Thanks for the super fast analysis and reply. Copyright 1995-2023 eBay Inc. All Rights Reserved. Gmail and Outlook are two of the most popular. 23-04-2021 Apple may provide or recommend responses as a possible solution based on the information In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. It seems that my account SMTP setup was changed (without my input). A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. Looking through previous posts I see this has been a regular problem. 09-07-2019 Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. 10-07-2019 Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. TalkTalk allows you to access your email account for 12 months after you switch. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. on 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. This is exactly the same as my issue - with the 993 / 465 too. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. Its been a few days I can't send emails from my Mac & Iphone Mail app; however I recive emails. P.S. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. I have tried sending individual messages and simple test messages but nothing works. Using webmail? My email is not sending from my iMac (iCloud). If you're having problems, try logging in to webmail. 17h25. 23-04-2021 The problem usually resolves its self in a day or two. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. Log out of your email account then, Using an email program? btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. Do other emails they send get to where they need to go? I cannot send even the simplest of messages this morning. Not receiving @btinternet email. Having the same problem myself today - unable to send emails from my @btinternet.com account. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Has anyone experienced this problem. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on If I changed my email address I would be bound to lose something important. I know it exists because I can pick it up on ios and via BT Webmail. By Has anyone experienced this problem. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. on No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 23-04-2021 You should however check that your email clients are using the correct settings as per this link. 2 days ago I suddenly stopped being able to send emails and get the message below. 16h34. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. If not, how do we get a moderator involved? 26-08-2021 Has anyone else encountered this and found a solution ? Here are some answers to help you. We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. We understand that you are experiencing issues sending emails. 11-07-2019 A forum where Apple customers help each other with their products. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Thanks for your reply, Townman and thanks to Anne too. Email headers can be found by looking at the email item's properties. I can receive emails. Go through and update your details for each one with your new email address. 18h40. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake 16:52 EST 04 Mar 2023. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. If yes, we recommend that you check if the issue persists while on safe mode. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of 23-04-2021 Today all of our emails addresses would receive, but not send. Will post any update that I get. 15h04. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. If not, how do we get a moderator involved? 3) Import all of your contacts from your old account to your new one. 13h37, on PaddyB. This amount includes applicable customs duties, taxes, brokerage and other fees. So it seems to be something between Android and BT Mail. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. If you click on them we may earn a small commission. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. on I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. This is going to need looking at by their email support team. Our Gmail accounts work on all our devices. . 26-08-2021 View cart for details. Below is an article to help guide you through the process. Also one of the two that I received recently was sent in December. on BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Refunds. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. I exited and restarted Mail and was then able to send emails again. Also, the web interface seems to be working just fine. This morning I clicked on the email icon on my phone and was again asked to login.
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