The money being shown on day 5 as having been taken by FerriesDirect. In your case you have contacted us only once but you have closed tht ticket by clicking on finding the solution and therefore the ticket could never be handled by one of our agents and after that you have not conatcted us again. Anyone can write a Trustpilot review. For account users: To log into your account click the sign in link at the top of. Unhelpful Customer Service not prepared to engage or help with simple requests. If you want to be among the first to hear about our latest ferry offers and want to take advantage of exclusive ferry discounts then subscribe to the Directferries email or follow us on Twitter or on Facebook! In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. Not using e-file? WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. If I wish to change to a very inconvenient shipping time (arrival at 10:30 PM, which is not acceptable for me) I have to pay another $185.00 This finally was happening after 5 days correspondence and waiting for a answer. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Direct Ferries Limited has its registered address at Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk, IP10 0BF, United Kingdom. Contact our call centre on 01304 44 88 88 between 08:00 and 20:00 Monday to Friday, and 09:00 and 17:00 on weekends. If you are outside of Athens (e.g. Find out what it's like onboard the ferries before you travel. Quit easy to make a reservation 9 months ahead.1 suggestion: a notification (more in site) about the checkin atleast 1 hour before departure. like what ? They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. We sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. If the system detects something that potentially contradicts our. Unfortunately we're not able to add a return leg to a one way booking once it's been confirmed. Book your ferry tickets with Direct Ferries. If you make an amendment request through My Account the amendment fee is only 10/10. COVID-19 Information Bookmark. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. WSF is the largest operating public ferry system in the US! Add passengers: pay for additional passengers. Follow the Ground Transport signs and directions in your app to get to the location. They said they would check it out. Please send any questions or comments to: help@poferries.com or submit an enquiry. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! Can I cancel them and get a refund? Amendments can only be made prior to the sailing date which in this case was never requested. We must get on line 48 hours before ferry date to get our tickets. I tried to amend my booking several times. However, that particular sailing has a different fare and this is why you were also quoted a price differene in case the alternative was suitable and you wanted to accept it.Since you did not accept the alternative please note your booking has not been changed and currently your return trip remains for the date originally booked.We remain at your disposal for any other queries.Kind regards,Madalina / Direct Ferries. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. The best way to claim refunds or rebook tickets is via the company they were purchased from, whether that is a third-party retailer or the website Trainline. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. We then had to buy $40 tickets with Sunfish boats to get us to Nusa Penida (the Starfish boats we were originally moved to were then also cancelled due to bad weather). How can this even be possible. We remain at your disposal. six hours for a journey of more than 24 hours. WebUpdate booking to add or remove feet to vehicle length (for vehicles more than 20 ft. long only): pay or receive refund for any price difference subject to space availability. I have tried to contact them for 3 weeks and have had no reply and it is infuriating you cannot speak to someone on the phone. I appreciate that they are extremely busy atm , but find this unacceptable. Direct Ferries Ltd, 2-3 Three Rivers Business Centre, Felixstowe Road, Ipswich, Suffolk IP10 0BF, United Kingdom. Terrible service, maybe not a scam but don't use them. Eveything was very simple and quick to use..I had no difficulties in using the site and had several choices of ferries. I have used direct Ferries previously and would usually give 5 stars but on this occasion there was an error on the page meaning I was unable to book a return cabin as kept saying error but wanted my booking so preceded. Booking a ferry online is cheap, easy and fast with Direct Ferries. Please don't hesitate to contact us, if you have any queries. manufactured with at least 1/8 of an inch tread. Really poor service - i would have nothing to do with this company. WebAndrew Arthur Allen Sr. GrandchildrenDebbie Allen Is a Proud Mom of Three Grown. The matter is starting to get urgent, but still no response. Stay away!! Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. When amending your booking you'll be charged for the fare difference, if any, and an amendment fee. All the information you need on ticket changes, cancellations and refunds is here. Luckily I had saved a screen shot of the receipt of the payment so have been able to save the booking reference number. Phone. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. Please note: prices rise as space becomes less available. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. 2023 Trustpilot A/S. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Our team will cancel your tickets and process your refund request. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. P&O Ferries Debbie Allen And Phylicia Rashad Drop Gems Just In Time For. Dear Stewart, Thank you for contacting us. Channel View Road Some major travel companies are still refusing to issue refunds as required by law, insisting customers rebook their trip or accept vouchers instead. Therefore, Ferryhopper is not liable for any modification of these policies and rules. Unfortunately we are not able to handle or react to your complaint as you have not provided the reference number of your booking. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Please note that the applicable cancellation policy depends on when we receive the tickets. 2-3 Three Rivers Business Centre, Felixstowe Road. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. useful to check schedule - best to book with operator directly, Terrible service, maybe not a scam but don't use them. I am writing to seek your support and look at this matter with sensitivity and compassion. 6 days ago I tried to amend my return, 3 days later I had an acknowledgement of my problem, namely the website wouldn't allow the amendment, due to an error on the website. ***. It was back in January when Geordie Shore star Chloe Ferry revealed she needed a wig to cover the destruction of her hair. We have already tried several times to contact the ferry company and asked them to grant us the possibility to amend your booking as an exception, but unfortunately they have denied our request. My service experience was awful. Tried to call DF with a number provided by Stena - phone disconnected. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. Direct Ferries Limited has its registered office in London, United Kingdom. Location: -3 min walk from Trafarias Ferry docks -25 min from Santa Maria de Belm by ferry -25 min from Marqus Pombal by car -12 min from Pragal train station offering direct access to the Portuguese railroad sytem. I will rather swim than use the useless company again. Have not noticed the website asking me for ages upn the original booking. With some ferry companies we'll be able to confirm your cancellation and refund straight away, but if we can't, we'll do our best to have it confirmed within 48 hours. With well over 2500 routes and nearly 700 ports, Direct Ferries gives you many options to choose from. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by filling in our online contact form, or through the. On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. I was charged double the fare for a crossing one way from Cherbourg to Dublin in August. You can also request amendments through our customer service team either by email or phone, however these have a higher amendment fee. On both occasions the sailings you picked were already sold out so we could not process your request as there was no availability. Unfortunately we are not able to handle or to react to your complaint because you have not provided the reference number of the booking. WebWe sell ferry tickets from the biggest operators, for the top destinations worldwide and the best prices. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. Most ferry companies and bus operators offer return tickets, which can save you money compared to purchasing two one-way tickets. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. My original booking included the ability to change my booking. How cool is that? We use dedicated people and clever technology to safeguard our platform. You are using an out of date browser. My experience of using Direct Ferries was a good job, very well done. General Inquiry/Feedback Request a Refund It is impossible to contact them and they are basically holding my money! We have the biggest and best shipping companies, the most popular destinations, and the best prices all on one website. Dear customer, Many thanks for your review! Instead we have an inside room. WebIf you are unable to travel after checking in at the terminal, request a refund at the terminal. Grimaldi's direct service is backed up by a four-times-a-week feedering service covering every major North American port from Halifax to Houston. Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. Find out how we combat fake reviews. WebIf you request to cancel your booking through our help centre or by phone and haven't purchased a Flexi ticket, we charge a cancellation fee of 45/45. Alternatively, subscribe to our newsletter to get inspiration from offers and popular travel destinations. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. As well as a great reputation within the industry we have provided the best price, choice and service to many millions of customers since our inception and are ranked no.1 on independent review sites such as Feefo and Trustpilot. Choose euro tunnel best service. Receive current traffic conditions, mountain pass reports, construction updates and more. We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. How long does it take for the refund to appear in my bank account? Be aware this route DOES NOT EXIST with this company, which we only found out when we arrived at the port. What restaurants are near Direct Ferries? Ended up cancelling my booking completely as i couldn't communicate with anyone to explainmy problem. No additional administration fees will be charged. You have been added to the directferries.co.uk mailing list. So now I just lost my money, because of their incompetence. Please don't hesitate to contact us, if you have any queries. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. WebGreater than 24-hours before travel. View Actual Score Check Background This. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. It may not display this or other websites correctly. Kind regards, Maya from Direct Ferries. Less than 24-hours or failure to show for travel. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Be the first to hear about the best ferry offers, The quickest way to make & manage your booking. I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Thank you for booking with Direct Ferries. Please don't hesitate to contact us, if you have any queries. I am now writing direct to their registered office. Find ports, routes and lots of useful information to help you plan your trip. 80-88, 117 41, Athens (Mon-Fri, 08:00-18:00 and Saturday 10:00-15:00). In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Learn when you may be eligible for a refund and how to request reimbursement. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. WebPARCEL RETURN SERVICE*, PARCEL RETURN SVC, PRS* County DISTRICT OF COLUMBIA, Type Unique Zip Code. It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. Here's a list of resources you can use to check your refund status in Thanks for taking the time to respond but you're mistaken about the cancellation. So cross. Channel House I have travelled many times ever since my first positive booking experience. The most USELESS COMPANY EVER!!!! The booking process was smooth and simple to follow. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. Thank you. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. It goes against our guidelines to offer incentives for reviews. 96% of travellers recommend this experience. The website is also easy to use. All the above incident has been recorded with the police. Now looking forward to our up coming adventure. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. Now, creating a Smart Label Returns 56901 requires a maximum of 5 minutes. Your help will truly be appreciated. You can still get all the benefits of Direct Deposit by getting your tax refund deposited into your account. Reviewed 18 September 2020 via mobile. These hydro boost systems are even smaller than the 12' boosters in use currently. The reservation is only related to 00 pt a month Free Delivery and Set-up Call 931-474-7733 or email [email protected] rent to own. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. The ticket included passage for myself, my dog and a small car. All rights reserved. For contact details visit our contact us page. Email. No refund will be given. You can compare the best prices from all train lines and book online directly with Wanderu. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! I have NOT picked up my ferry tickets. They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. I could find no way to contact other than amendment. It took me a while to get going, but after reading through the booking procedure was pretty straight forward. WebThe easiest and cheapest way to cancel your booking and request a refund is to log into My Account and request the cancellation there. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. With some ferry companies we'll be able to Certainly worth trying your luck. Can I cancel them and get a refund? Made the booking and ended up feeling very happy that it was so easy. If you cant return your tickets in person, you can send them to Ferryhopper by courier or post. You can check your confirmation email or log into My Account to see if you are able to amend your booking. Companies can ask for reviews via automatic invitations. What if I don't know the plate number of my rental car? Kind regards, Maya from Direct Ferries. Location is not clear? 2023 Trustpilot, Inc. All rights reserved. We also ensure all reviews are published without moderation. There is no contact number on the website to ring. According to the correspondene with our Customer Service and also according to the screen shots regarding your browsing history, you only logged into your account prior to the sailing date but made no amendment request and therefore no arrangements were ever made with the ferry company in regards. Point blank refused and they sent a refund without any messages to inform me. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. WebBritanny ferries advised us to reschedule the delivery with them directly since we could not get hold of anyone at Direct Ferries. The travel agent will stamp and cancel your tickets. Please note that online requests for ticket changes can only be processed during business hours. If you cancel your booking through My Account you will be charged a 10/10 cancellation fee. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). To have your request processed as soon as possible, please include the following: If requesting that a discount be applied to a fare, please provide proof of eligibility for discount (e.g., driver's license to demonstrate senior discount or qualifying discount documentation). However, if you are traveling internationally, you may not be allowed to board the ferry. If you haven't purchased Cancellation Cover then you will be charged a cancellation fee. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. This appears to be a charge made by Direct Ferries as when I looked at the Condor Ferries website no such charge was added.My advice is to book directly with the ferry company and not through a third party company. Click here to visit our dedicated page for further information on the COVID-19 situation, including vouchers, cancellations, refunds and sailing changes. I emailed them and said if they were transferable and could be part of my estate in the event of my death that would have been acceptable but as they werent I wanted cash ! Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. Eventually managed to amend the booking on the web site or so I believed. On advise from someone on another site I emailed the top man at Brittany Ferries, Christophe Mathieu and a refund was authorised in days. According to our terms and conditions and as written on our website by amendment/cancellation online we are only charging 10 euros/pounds amendment/cancellation fee, but the ferry company may apply their fees according to their terms and conditions as tickets belongs to them and their conditions apply as well, plus any difference in price always have to be covered by the customer. he drove all the way from holland to huelva to get on that boat tomorrow and they say that he can first be on the boat the 28th of JANUARY and that direct ferrys made a mistake in the system? Do not use these guys EVER. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. In case the email address or phone number used during the booking is not available anymore, we may require additional information in order to verify your identity and proceed with your request. Please note that if the ferry company does not offer an e-ticket option, you will have to pick up your paper tickets from our offices in the center of Athens or have them delivered to you via courier. There was a mistake on your site, and you cannot admit it. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. Wight link did it for free and refunded Direct Ferries who promised to refund 160 within 5 days. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Please don't hesitate to contact us, if you have any queries. Amending your booking through My Account is quicker and cheaper so we would suggest requesting your changes there. Anyone can write a Trustpilot review. If you do prefer to contact us in writing, our postal adress is: He starts on his job the 1 of december and i will fly to lanzerote the 6th of december and everything is already booked and he hear HE CAN NOT BE ON THAT BOAT. For a better experience, please enable JavaScript in your browser before proceeding. Compare prices, times and shipping companies for your ferry using our price search. I was referring to the company changing their cancellation terms retrospectively. The process involves cancelling and rebooking the tickets, hence a cancellation fee may also be applied by the ferry company according to its policy. However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. 100% of travellers recommend this experience. Since 2006, Grimaldi has been offering the only direct Ro/Ro-container service between WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. Well done Direct Ferries. According to Desaru Coasts website, therell also be a bus station coming soon. DO NOT BOOK THIS COMPANY THEY ARE SCAMMERS. Our ferry was rescheduled from 12.45 to 17:30 and they did not write nor call to give us this information. Thousands of top-named brands Direct Ferries - More Brittany Ferries are really helpful. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card Since the above is not under my control, could I please request you to make an exception and cancel and refund my ferry booking. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Stay away. WebWill I get a refund if I cancel my booking? Dear customer, Many thanks for your feedback! For contact details visit our. Please note that Ferryhopper applies a small cancellation fee of 6 (euros) per booking. Get your BatamFast tickets to Desaru. UNITED KINGDOM. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. WebMessages 12. How we will print them is our big mystery, maybe they will work from a phone. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. Thank you, No where obvious does it state what is included on the ferryleaving me thinking that I will be standing up on deck for the two hour crossingyou all may know the truth but as someone new to ferry crossing s a better website with more information easily accessed is what is required.
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